Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at novare@novarewrld.com. Please note that returns will need to be sent to the following address: 5164 E 81st Ave # 1039 Merrillville, IN 46410

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at novare@novarewrld.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at novare@novarewrld.com.

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

All sales are final, unless you purchase Seel Return Assurance.

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process below. You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.

You can always contact us for any return question at novare@novarewrld.com

Seel Return Assurance

Get peace of mind while shopping when you add Seel Return Assurance on eligible items.

You’ll have the option to return eligible items for a refund by purchasing Seel Return Assurance at checkout when available. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.

The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.

All purchases are subject to the standard return period of 30 days, and returns must be initiated within 30 days from the date your package is marked as delivered by the carrier.

To initiate a return, please follow the instructions provided in your Seel confirmation email and submit your return at https://app.seel.com/return/portal.

We are unable to offer free return shipping on eligible item(s) returned. Seel will provide a prepaid return shipping label for domestic orders. We will deduct the standard $10 return shipping fee from your refund when processing the return.

Once the return is received and approved, the refund will be processed to your original form of payment.

Seel Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Seel Return Assurance is nonrefundable.
Questions? Email us at returns@seel.com

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items), unless you purchase Seel Return Assurance. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, unless you purchase Seel Return Assurance.

We are unable to accept returns on gift cards.